What Do Today’s Travellers Really Want?

BIO examines how brands can stay relevant to – and valued by – today's travellers.

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New travel trends are redefining what customers expect from the big travel brands. Our brand new white paper features exclusive commentary from HotelTonight, Carlson Wagonlit Travel, Sandeman's New Europe Tours and Turkish Airlines on the opportunities presented by the connected traveller. Drawing on our recent consumer survey findings, we explore the strategies for travel brands to stay connected – and valued – before, during and after a trip. 


The BIO Agency

BIO is an award-winning digital agency consulting and delivering on customer experience-led innovation and transformation. We are one of the only agencies in the UK that can provide an in-house, end-to end service, spanning everything from business vision and strategy to service design, creative innovation and technical development and build. Defining ourselves as Digital Change Agents®, we create customer experiences that are simple, seamless and intuitive, changing the way customers engage and buy from today’s organisations. We work to redefine sectors, helping clients move ahead of their competitors and creating companies fit for the future.