Leeds Building Society – case study video

Showing what digital transformation means for members and the business

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Leeds Building Society is the fifth largest in the UK and serves approximately 719,000 customers who hold £9.9 billion with them. 

With only two products, mortgages and savings, we needed to provide a way to connect up experiences, building loyalty by encouraging customers to come into branches and build relationships as well as interacting online.

The BIO Agency

BIO is an award-winning digital agency consulting and delivering on customer experience-led innovation and transformation. We are one of the only agencies in the UK that can provide an in-house, end-to end service, spanning everything from business vision and strategy to service design, creative innovation and technical development and build. Defining ourselves as Digital Change Agents®, we create customer experiences that are simple, seamless and intuitive, changing the way customers engage and buy from today’s organisations. We work to redefine sectors, helping clients move ahead of their competitors and creating companies fit for the future.