British Airways – case study video

Redefining the air travel experience 

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British Airways, a world-leading airline, needed to drive revenue and rapidly change customer perceptions. The British Airways executive team appointed The BIO Agency as their digital transformation partner to redefine how passengers interact with the brand. 

The BIO Agency

BIO is an award-winning digital agency consulting and delivering on customer experience-led innovation and transformation. We are one of the only agencies in the UK that can provide an in-house, end-to end service, spanning everything from business vision and strategy to service design, creative innovation and technical development and build. Defining ourselves as Digital Change Agents®, we create customer experiences that are simple, seamless and intuitive, changing the way customers engage and buy from today’s organisations. We work to redefine sectors, helping clients move ahead of their competitors and creating companies fit for the future.