WHAT'S DRIVING CUSTOMER EXPERIENCE IN 2019 AND BEYOND?
While some people see our over-consumption of modern technologies as accelerating the planet’s decline, the opposite may in fact be true. Technologies driven by consumer demand and employed to transform the customer experience just may end up saving us after all.
According to CISCO, by 2020 70% of purchasing decisions will be based on the customer experience. From AI to voice activation, we're taking a look at four major factors impacting on and driving customer experience across all markets.