7 WAYS TO SHIFT NPS AND DRIVE CHANGE
Here are 7 tips to help you shift Net Promoter Score.
Net Promoter Score is a widely utilised method for measuring customer experience. However, there are many things that need to be considered when measuring NPS, such as, ensuring your innovations or transformation programme is accountable, and ties back to this hard business metric.
To help you measure NPS properly, here are 7 tips to shift this metric and drive change.
The full article can be found here at BIO's News & Views.