We spent a fantastic morning with Mary Portas in an honest, open and frank discussion about the challenges retail is facing and got Mary and Suki to give us their key take outs from the morning:
- Innovation is key
- Retailers need to be leaner and more agile, and the personal, in-store experience will be key. It's not the death of the high street. It's the death of mediocrity.
- Third spaces: Look at how we use spaces and the social interactions around them
- Greater understanding of customer journeys and removing friction
- Work culture is key - old, slow, heirarchical structures won't cut it any more
More to come soon...