The future of retail wrap-up

Key takeouts from Oystercatchers' breakfast briefing with Mary Portas, Suki Thompson and Maureen McDonagh

Thumb 6525 57 040
Jun 13, 2019
0
0

We spent a fantastic morning with Mary Portas in an honest, open and frank discussion about the challenges retail is facing and got Mary and Suki to give us their key take outs from the morning:

  • Innovation is key 
  • Retailers need to be leaner and more agile, and the personal, in-store experience will be key. It's not the death of the high street. It's the death of mediocrity.
  • Third spaces: Look at how we use spaces and the social interactions around them
  • Greater understanding of customer journeys and removing friction
  • Work culture is key - old, slow, heirarchical structures won't cut it any more

More to come soon...



 

Medium 6525 57 040

Rebecca Lalonde

Marketing & New Business Development Director, Oystercatchers

No comments yet.