BMW Virtual Viewer

Developed in response to 2020 Covid-19 lockdowns with BMW showrooms closed for the first time, the BMW Virtual Viewer represents a step change in the digitisation of customer experience. Using WebAR, it enables customers to explore the BMW PHEV range via an immersive, personalised mobile experience.

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Users can instantly place a new BMW PHEV X5, X1 or 3 Series Touring anywhere in their home (or driveway/garage) and see what it would look like at real size. They can customise the car, picking a colour, choosing the alloys, and tweaking the interior. They can play with the car, opening the doors, turning the lights on, even playing the radio. Users can also discover the inner workings in X-Ray view and see how a PHEV switches between petrol and electric mode.

The BMW Virtual Viewer is the first experience of its kind to offer hands-free voice navigation. Simply by talking to the BMW chatbot users can explore every aspect of the experience, ask questions about the PHEV range or electric/hybrid driving, and put themselves to the test with a few playful quizzes. It’s almost like the voice-activated BMW Intelligent Personal Assistant in a real BMW. 

This first iteration of the BMW Virtual Viewer focusses on PHEV models, to support the wider campaign developed by FCB Inferno, and the platform will be updated with new models in line with new launches.

Antiloop built the experience, with support from CRAFT. Media support will be provided by Wavemaker, with Zone digital providing retailer support. This experience is powered by 8th Wall web-based augmented reality technology.

Sophie Chiappe (Brand Communications Manager) said: “At BMW we want to ensure that we introduce digital tools in a way that really help prospective customers along their decision journey when choosing a car, whilst ensuring it’s fun and user friendly. This AR work has been designed to be engaging to use, from the navigation through to the built-in quizzes, and we’re excited to launch it showcasing three of our plug-in hybrid cars and the technology they offer.”

Katy Wright, MD at FCB Inferno added: “Creating a customisable AR experience for BMW was the logical next step for an auto brand with innovation at its heart, and adding a level of voice control takes this to the next level. Easy to enjoy - but watch out for backseat living room drivers!”

FCB Inferno

FCB Inferno is one of London’s leading advertising agencies, and part of global advertising network FCB. The network dates back to 1873, and now has 9000 employees in 90 countries, with 120 at FCB Inferno. The agency’s clients sit across industry sectors and currently include Sport England, BMW, Huawei, AB InBev, Kimberly Clark, the Home Office and the Premier League. FCB Inferno was voted Agency of the Year at the inaugural Campaigns for Good awards. Over the past 4 years we have been recognised at Cannes International Festival of Creativity in categories including Film, Social and Influencer, Mobile, Digital Craft and Brand experience. We received two Grand Prix awards in 2015 and 2016 and were the second most awarded European agency - and eighth in the world - at the festival in 2019.