While some people see our over-consumption of modern technologies as accelerating the planet’s decline, the opposite may in fact be true. Technologies driven by consumer demand and employed to transform the customer experience just may end up saving us after all.

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According to CISCO, by 2020 70% of purchasing decisions will be based on the customer experience. From AI to voice activation, we're taking a look at four major factors impacting on and driving customer experience across all markets.

The BIO Agency

BIO is an award-winning digital agency consulting and delivering on customer experience-led innovation and transformation. We are one of the only agencies in the UK that can provide an in-house, end-to end service, spanning everything from business vision and strategy to service design, creative innovation and technical development and build. Defining ourselves as Digital Change Agents®, we create customer experiences that are simple, seamless and intuitive, changing the way customers engage and buy from today’s organisations. We work to redefine sectors, helping clients move ahead of their competitors and creating companies fit for the future.

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