7 WAYS TO SHIFT NPS AND DRIVE CHANGE

Here are 7 tips to help you shift Net Promoter Score.

Published May 14, 2019

Net Promoter Score is a widely utilised method for measuring customer experience. However, there are many things that need to be considered when measuring NPS, such as, ensuring your innovations or transformation programme is accountable, and ties back to this hard business metric.

To help you measure NPS properly, here are 7 tips to shift this metric and drive change.

The full article can be found here at BIO's News & Views.

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BIO is an award-winning digital agency consulting and delivering on customer experience-led innovation and transformation. We are one of the only agencies in the UK that can provide an in-house, end-to end service, spanning everything from business vision and strategy to service design, creative innovation and technical development and build. Defining ourselves as Digital Change Agents®, we create customer experiences that are simple, seamless and intuitive, changing the way customers engage and buy from today’s organisations. We work to redefine sectors, helping clients move ahead of their competitors and creating companies fit for the future.