Why Telecoms Must Shift Their Focus to Omnichannel Management
The future is omnichannel. But first, there are challenges to solve.
What is omnichannel? What keeps telcos from achieving omnichannel excellence? How can brands ensure their omnichannel strategy is built on the right principles?
Our CEO Peter Veash shares the key foundational principles of omnichannel management and discusses why excelling at omnichannel is crucial for best-in-class experience in the telecom sector.
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