How Digital Technology is Redefining Coach Travel

How can coach travel brands deliver better customer experiences with digital?

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The transport industry is increasingly shifting its focus to innovation. How can technology and service design transform the face of coach travel to increase its appeal against other transport providers?

From real-time arrival time information to baggage tracking and a solid internal-comms platform, we explore some of the biggest opportunities for innovation in the transport sector.

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The BIO Agency

BIO is an award-winning digital agency consulting and delivering on customer experience-led innovation and transformation. We are one of the only agencies in the UK that can provide an in-house, end-to end service, spanning everything from business vision and strategy to service design, creative innovation and technical development and build. Defining ourselves as Digital Change Agents®, we create customer experiences that are simple, seamless and intuitive, changing the way customers engage and buy from today’s organisations. We work to redefine sectors, helping clients move ahead of their competitors and creating companies fit for the future.