Diversify or Die? Why Telcos Need to Transform to Survive (white paper)

BIO reveals findings of our recent telecom consumer survey and suggests three areas telcos should focus on to meet the changing demands and needs of modern customers.

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The growth of 'over the top' services (OTTs) such as Skype and Whatsapp has driven big changes in the telco sector. Our recent consumer survey showed that big telco brands can struggle with the challenge of more CX-led OTTs, and that customers' long-term 'loyalty' to their telecom providers may be more about apathy.
Our brand new telecom white paper explores potential strategies and opportunities for disruption to help telcos keep pace with customers’ rising expectations.


The BIO Agency

BIO is an award-winning digital agency consulting and delivering on customer experience-led innovation and transformation. We are one of the only agencies in the UK that can provide an in-house, end-to end service, spanning everything from business vision and strategy to service design, creative innovation and technical development and build. Defining ourselves as Digital Change Agents®, we create customer experiences that are simple, seamless and intuitive, changing the way customers engage and buy from today’s organisations. We work to redefine sectors, helping clients move ahead of their competitors and creating companies fit for the future.