Making Vodafone Matter

Vodafone: From Telco provider to Customer Champion (Advertising, Customer Engagement)

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Did You Know more connected people live, on average, 5 years longer than those who are not?

Vodafone have been at the heart of the mobile revolution that has transformed the way we all live our lives. But the brand had got a little bit lost in the UK in recent years. Rather than continue to fuel the category obsession with tariffs and towers, we shifted the focus right back onto the customer. Each chapter of the brand story specifically focusses upon removing the barriers that stop people connecting. This has been brought to life creatively using Martin Freeman in his role as Mr Interruption, a lovable character that comically ‘interrupts’ people out of concern, only to be informed that there’s no issue because they’re with Vodafone. 

Results

Our campaign gives people something good to say about Vodafone again and has increased consideration by 10 points with users and 9 points with our core target group as well as pushing NPS to a three-year high. AND we’ve re-entered the public consciousness as an advertiser worth talking about. Our Christmas campaign was talked about in national press in the same context as John Lewis, Sainsbury’s and the other Christmas retail stalwarts.

Ogilvy

Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line.   We believe in today’s world this is the best way for our clients to achieve sustainable growth.   We achieve this by breaking down the barriers that restrict talent and ideas.   

Which is why our teams work fluidly across 5 capabilities: Advertising, Innovation, Experience, PR and Health.   This allows us to not only operate but innovate at the intersection of capabilities and talent.  We believe impact and magic lies at this intersection.   Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.    

The result is multifaceted ideas for our clients that drive impact and are born from the intersection of platform x culture x technology.     

We call this Borderless Creativity.