“We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.” Wise words from Jeff Bezos.

There’s no question that brands that put the customer at the centre of their business are winning. In this session we will look at how putting the customer at the heart of a business can deliver an exceptional customer experience, and ultimately boost profits, along with some of the typical approaches that our panel of experts use within their businesses.

We’re keen to know more. So for our next Oystercatchers Club event, on Tuesday 19th May, we’ve invited leaders of successful businesses widely applauded for putting their customers at the heart of everything they do. Joining Suki Thompson on stage are Cilla Snowball, CBE, Group Chairman & Group CEO, AMVBBDO; Troy Warfield, Chief Commercial & Licensee Officer EMEA, Avis Budget Group; Feilim Mackle, UK Sales & Service Director, Téléfonica UK and Kathryn Parsons, CEO & Co-Founder, Decoded.

For more information please contact victoria@theoystercatchers.com  or call +44 203 595 1955.